Mass Effect 3’s ending has made plenty of people angry and perhaps one small reason for this is because they couldn’t finish the trilogy off with their original Shepard they created back in Mass Effect 1. Well… I’m sure there are other reasons but being that I have yet to finish the title, spoilers will be shot.
However BioWare Community Coordinator Chris Priestly has revealed that the face import problem that has plagued people trying to transfer their Shepard created in ME1 into ME3 in the next patch. Currently there is no release date for this patch but it has been submitted for certification to EA, Microsoft and Sony.
Source: BioWare Forums